A Systematic Literature Review of Online Shopping in Sports Goods and Ser-vices: Considering the Role of Trust and Perceived Risk

Reference

1. Ahmed, S. Y., Ali, B. J., & Top, C. (2021). Understanding the Impact of Trust, Perceived Risk, and Perceived. Technology on the Online Shopping Intentions: Case Study in Kurdistan Region of Iraq.
2. Ahmed, S. Y., Ali, B. J., Top, C. (2021). Understanding the Impact of Trust, Perceived Risk, and Perceived Technology on the Online Shopping Intentions: Case Study in Kurdistan Region of Iraq. Journal of Contemporary Issues in Business and Government, 27(3), 2136-2153. doi.org/10.47750/cib.
3. Ahn, T., Ik Suh, Y., Lee, J.K., & Pedersen, P. M. (2014). Understanding purchasing intentions in secondary sports ticket websites, International Journal of Sports Marketing and Sponsorship. 16(1), 35-49. doi.org/10.1108/IJSMS-16-01-2014-B004.
4. Aladwani, A. (2001) Online Banking: A Field Study of Drivers, Development Challenges, and Expectations. International Journal of Information Management, 21(3), 213-225.‏
5. Alrafi, A. (2007). The technology acceptance model: a critical analysis with reference to the managerial use of information and communication technology (ICT) (Doctoral dissertation, Leeds Metropolitan University).‏
6. Alsabawy, A. Y., Cater-Steel, A., & Soar, J. (2016). Determinants of Perceived Usefulness of e-Learning Systems. Computers in Human Behavior, 64, 843-858. doi.org/10.1016/j.chb.2016.07.065‏.
7. Anwar, T., Uma, V. (2021). Comparative study of recommender system approaches and movie recommendation using collaborative filtering. Int J Syst Assur Eng Manag. 12(3), 426–436. doi.org/10.1007/s13198-021-01087-x.
8. Bertot Carlo, J., Snead, J.T., Jaeger, P.T. & McClure, C.R. (2006), Functionality, usability, and accessibility: Iterative user‐centered evaluation strategies for digital libraries, Performance Measurement and Metrics. 7(1), 17-28.
9. Budiantara, M., Gunawan, H., & Utami, E. S. (2019). Perceived Usefulness, Perceived Ease of Use, Trust in Online Store, Perceived Risk sebagai Pemicu Niat Beli Online pada Produk UMKM “Made in Indonesia” Melalui Penggunaan E-Commerce Marketplace. Jurnal Riset Akuntansi Mercu Buana, 5(1), 19-27.‏
10. Capistrano, E. P. (2021). Trust in E-commerce Acceptance and Use: The Case of the Philippine Online Food Delivery and Tourism Booking Services. Philippine Management Review, 28, 37-56.‏
11. Chaffey, D. (2007). E-business and E-commerce Management: Strategy, Implementation and Practice. Pearson Education.‏
12. Chiu, W., Kim, T., & Won, D. (2018). Predicting consumers’ intention to purchase sporting goods online: An application of the model of goal-directed behavior, Asia Pacific Journal of Marketing and Logistics, 30(2), 333-351. doi.org/10.1108/APJML-02-2017-0028.
13. Çoban, B., Devecioğlu, S., & Karakaya, Y. E. (2011). E-commerce in sports sector. Journal of Human Sciences, 8(1), 1099-1120.‏
14. Cunningham, S.M. (1967) The Major Dimensions of Perceived Risk. Risk Taking and Information Handling in Consumer Behavior, 82-108.
15. Davis, F.D. (1986) A Technology Acceptance Model for Empirically Testing New End-User Information Systems: Theory and Results. Sloan School of Management, Massachusetts Institute of Technology.
16. Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13(3), 319–340. doi.org/10.2307/249008.‏
17. Davis, F. D., Bagozzi, R. P., & Warshaw, P. R. (1989). User acceptance of computer technology: A comparison of two theoretical models. Management science, 35(8), 982-1003.‏
18. Demirel, A. (2020). CSR in sport sponsorship consumers' perceptions of a sponsoring brand's CSR. International Journal of Sports Marketing & Sponsorship, 21, 371-388.‏
19. Distel, B., Koelmann, H., Schmolke, F., & Becker, J. (2021). The Role of Trust for Citizens’ Adoption of Public E-Services. Springer Books, in: Bernd Blöbaum (ed.), Trust and Communication, 163-184.‏
20. Ejdys, J., Ginevičius, R., Rozsa, Z., & Janoskova, K. (2019). The role of perceived risk and security level in building trust in e-government solutions. E & M Ekonomie a Management, 22(3), 220–235. doi.org/10.15240/tul/001/2019-3-014.‏
21. Featherman, M. S., & Pavlou, P. A. (2003). Predicting e-services adoption: a perceived risk facets perspective. International journal of human-computer studies, 59(4), 451-474.‏
22. Fishbein, M., & Ajzen, A. (1980). Understanding Attitudes and Predicting Social Behaviour. Preventive-Hall. Inc., Englewood Cliffs.‏
23. Foroudi, P. (2019). Influence of brand signature, brand awareness, brand attitude, brand reputation on hotel industry’s brand performance. International journal of hospitality management, 76, 271-285.‏
24. Gao, L., & Waechter, K. A. (2017). Examining the role of initial trust in user adoption of mobile payment services: an empirical investigation. Information Systems Frontiers, 19(3), 525-548.‏
25. Gefen, D., Karahanna, E., & Straub, D. W. (2003). Inexperience and experience with online stores: The importance of TAM and trust. IEEE Transactions on engineering management, 50(3), 307-321.‏
26. Gefen, D., Karahanna, E., & Straub, D. W. (2003). Trust and TAM in online shopping: An integrated model. MIS quarterly, 51-90.‏
27. Gowda, K. R., & Chaudhary, K. (2018). Analysis of online buying pattern of women consumers with reference to apparels in India. Academy of Marketing Studies Journal, 22(2), 1-10.‏
28. Grabner-Kräuter, S., & Kaluscha, E. A. (2003). Empirical research in on-line trust: a review and critical assessment. International journal of human-computer studies, 58(6), 783-812.‏
29. Hammouri, Q., Majali, T., Almajali, D., Aloqool, A., & AlGasawneh, J. A. (2021). Explore the Relationship between Security Mechanisms and Trust in E-Banking: A Systematic Review. Annals of the Romanian Society for Cell Biology, 25(6), 17083-17093.‏
30. Hayton, J. W., & Blundell, M. (2021). Exploring the relationship between social class and sport event volunteering. Sport Management Review, 1-24.‏
31. Hiebl, M. R. W. (2021). Sample Selection in Systematic Literature Reviews of Management Research. Organizational Research Methods. doi.org/10.1177/1094428120986851.‏
32. Hur, Y., Ko, Y. J., & Valacich, J. (2007). Motivation and concerns for online sport consumption. Journal of Sport Management, 21(4), 521-539.‏
33. Hussain, S., Ahmed, W., Jafar, R.M., Rabnawaz, A., & Jianzhou, Y. (2017). eWOM source credibility, perceived risk and food product customer's information adoption. Comput. Hum. Behavior, 66(3), 96-102.‏
34. Ingham, J., Cadieux, J., & Berrada, A. M. (2015). e-Shopping acceptance: A qualitative and meta-analytic review. Information & Management, 52(1), 44-60.‏
35. Jarvenpaa, S. L., Tractinsky, N., & Vitale, M. (2000). Consumer trust in an Internet store. Information technology and management, 1(1), 45-71.‏
36. Jeon, H. G., Kim, C., Lee, J., & Lee, K. C. (2021). Understanding E-Commerce Consumers’ Repeat Purchase Intention: The Role of Trust Transfer and the Moderating Effect of Neuroticism. Frontiers in Psychology, 12, 20-59.
37. Kesharwani, A. and Singh Bisht, S. (2012), The impact of trust and perceived risk on internet banking adoption in India: An extension of technology acceptance model, International Journal of Bank Marketing, 30(4), 303-322. doi.org/10.1108/02652321211236923.
38. Kleiman, M. J. (2011). Patent rights and flags of convenience in outer space. The Air and Space Lawyer, 23(3), 4.‏
39. Kuckertz, A., & Block, J. (2021). Reviewing systematic literature reviews: ten key questions and criteria for reviewers, Management Review Quarterly, Springer. 71(3), 519-524.‏
40. Littell, J. H., Corcoran, J., & Pillai, V. (2008). Systematic reviews and meta-analysis. Oxford University Press.‏
41. Lomsap, P., & Sud-on, P. (2019, August). The Impact of Online Branding and E-Service Quality on Fan Trust and Loyalty: A Case of Thai Soccer Club. In Proceedings of the 2019 3rd International Conference on E-Society, E-Education and E-Technology, 21-26.‏
42. Maat, K., & Konings, R. (2018). Accessibility or innovation? Store shopping trips versus online shopping. Transportation Research Record, 2672(50), 1-10.‏
43. Makhitha, K. M., & Ngobeni, K. (2021). The influence of demographic factors on perceived risks affecting attitude towards online shopping. South African Journal of Information Management, 23(1), 1-9.‏‏
44. Marquez, A., Cianfrone, B. A., & Kellison, T. (2020). Factors affecting spectators’ adoption of digital ticketing: the case of interscholastic sports. International Journal of Sports Marketing and Sponsorship. 3(21)‏, 527-541. doi.org/10.1108/IJSMS-07-2019-0080.
45. Moher, D., Shamseer, L., & Clarke, M. et al. (2015). Preferred reporting items for systematic review and meta-analysis protocols (PRISMA-P) 2015 statement. Systematic reviews, 4(1), 1-9.‏
46. Mowen, John, C., dan Minor, M. (2002). Perilaku Konsumen Jilid 1, Edisi Kelima (Terjemahan). Jakarta : Erlangga
47. Mumu, J.R., Saona, P., Mamun, M.A.A., & Azad, M.A.K. (2021), Is trust gender biased? A bibliometric review of trust in E-commerce, Journal of Internet Commerce. 29 (3), 1-29, doi: 10.1080/15332861.2021.1927437.
48. Mwencha, P. M., & Muathe, S. M. (2019). A principal component analysis of customers' perceived risks for online retailing services: Evidence from Kenya. Journal of Customer Behaviour, 18(3), 167-214.‏
49. Nayanajith, D. A. G., & Dissanayake, D. M. R. (2021). Perceived Trust of E-Services, Perceived Usefulness and Adoption of E-Banking amongst the Students of University of Kelaniya: A Relational Study. Vidyodaya Journal of Management. doi.org/10.24214/jecet.b.8.4.26589.‏
50. Nguyen, V. T. T., & Nguyen, T. D. (2016). Perceived risk in the e-payment adoption via social network. J. Econ. Dev, 27(12), 66-81.‏
51. Olasanmi, O. O. (2019). Online shopping and customers’ satisfaction in Lagos State, Nigeria. American Journal of Industrial and Business Management, 9(6), 14-46.‏
52. Oly Ndubisi, N., & Sinti, Q. (2006). Consumer attitudes, system's characteristics and internet banking adoption in Malaysia, Management Research News. 29(2), 16-27. doi.org/10.1108/01409170610645411
53. Paek, B., Morse, A., Kim, M. & Jung, H. (2021), Sport consumer flow and shopping well-being in online shopping, International Journal of Sports Marketing and Sponsorship. 22(4), 721-736. doi.org/10.1108/IJSMS-06-2020-0116
54. Park, C. W., MacInnis, D. J., Priester, J., Eisingerich, A. B., & Iacobucci, D. (2010). Brand attachment and brand attitude strength: Conceptual and empirical differentiation of two critical brand equity drivers. Journal of marketing, 74(6), 1-17.‏
55. Park, J., Lee, D., & Ahn, J. (2004). Risk-focused e-commerce adoption model: A cross-country study. Journal of Global Information Technology Management, 7(2), 6-30.‏
56. Pavlou, P. A. (2003). Consumer acceptance of electronic commerce: Integrating trust and risk with the technology acceptance model. International journal of electronic commerce, 7(3), 101-134.‏
57. Pham, L., Cao, N. Y., Nguyen, T. D., & Tran, P. T. (2013). Structural models for e-banking adoption in Vietnam. International Journal of Enterprise Information Systems (IJEIS), 9(1), 31-48.‏
58. Pitardi, V., & Marriott, H. R. (2021). Alexa, she's not human but… Unveiling the drivers of consumers' trust in voice‐based artificial intelligence. Psychology & Marketing, 38(4), 626-642.‏
59. Rasty, F., Mirghafoori, S. H., Saeida Ardekani, S., & Ajdari, P. (2021). Trust barriers to online shopping: Investigating and prioritizing trust barriers in an intuitionistic fuzzy environment. International Journal of Consumer Studies, 45(5), 1030-1046.‏
60. Riantini, R.E., Andini, S., Florencia, M., & Rabiah, A.S. (2019). E-Marketing Strategy Analysis of Consumer Purchase Decision in Indonesia Online Sports Stores. 2019 International Conference on Information Management and Technology (ICIMTech), 1, 426-431.‏
61. Ritz, A., Brewer, G. A., & Neumann, O. (2016). Public service motivation: A systematic literature review and outlook. Public Administration Review, 76(3), 414-426.‏
62. Roberts, V., Sojo, V., & Grant, F. (2020). Organisational factors and non-accidental violence in sport: A systematic review. Sport Management Review, 23(1), 8-27.‏
63. Rousseau, D. M., Sitkin, S. B., Burt, R. S., & Camerer, C. (1998). Not so different after all: A cross-discipline view of trust. Academy of management review, 23(3), 393-404.‏
64. Seitz, C., Pokrivčák, J., Tóth, M., & Plevný, M. (2017). Online grocery retailing in Germany: An explorative analysis. Journal of Business Economics and Management, 18(6), 1243-1263.‏
65. Shah Alam, S., Ali, M. Y., & Mohd. Jani, M. F. (2011). An empirical study of factors affecting electronic commerce adoption among SMEs in Malaysia. Journal of business economics and management, 12(2), 375-399.‏
66. Shapiro, S. L., Reams, L., & So, K. K. F. (2019). Is it worth the price? The role of perceived financial risk, identification, and perceived value in purchasing pay-per-view broadcasts of combat sports. Sport Management Review, 22(2), 235-246.‏
67. Shin, D. (2021). The effects of explainability and causability on perception, trust, and acceptance: Implications for explainable AI. International Journal of Human-Computer Studies, 146, 102551. doi:10.1016/j.ijhcs.2020.102551.‏
68. Shin, Y. H., & Hancer, M. (2016). The role of attitude, subjective norm, perceived behavioral control, and moral norm in the intention to purchase local food products. Journal of foodservice business research, 19(4), 338-351.‏
69. Suh, Y. I., Ahn, T., Lee, J. K., & Pedersen, P. M. (2015). Effect of trust and risk on purchase intentions in online secondary ticketing: sport consumers and ticket reselling. South African Journal for Research in Sport, Physical Education and Recreation, 37(2), 131-142.‏
70. Tandon, U., Kiran, R., & Sah, A. N. (2016). Customer satisfaction using website functionality, perceived usability and perceived usefulness towards online shopping in India. Information development, 32(5), 1657-1673.‏
71. Tanrikulu, Z., & Celilbatur, N. (2013). Trust factors affecting E-ticket purchasing. Procedia-Social and Behavioral Sciences, 73, 115-119.‏
72. Tyler, B. D., Cobbs, J., Nichols, B. S., & Dalakas, V. Schadenfreude, rivalry antecedents, and the role of perceived sincerity in sponsorship of sport rivalries. Journal of Business Research, 124, 708–719. doi.org/10.1016/J.JBUSRES.2019.09.029.‏
73. Van der Wal, Z. (2015). All quiet on the non-Western front? A review of public service motivation scholarship in non-Western contexts. Asia Pacific Journal of Public Administration, 37(2), 69-86.‏
74. Van Laar, E., van Deursen, A. J. A. M., van Dijk, J. A. G. M., & de Haan, J. (2017). The relation between 21st-century skills and digital skills: A systematic literature review. Computers in human behavior, 72, 577-588. doi.org/10.1016/j.chb.2017.03.010.
75. Wan, C., Shen, G. Q., & Choi, S. (2017). Experiential and instrumental attitudes: Interaction effect of attitude and subjective norm on recycling intention. Journal of Environmental Psychology, 50, 69-79.‏
76. Yang, Y., Asaad, Y., & Dwivedi, Y. (2017). Examining the impact of gamification on intention of engagement and brand attitude in the marketing context. Computers in Human Behavior, 73, 459-469.‏
77. Yeo, V. C. S., Goh, S. K., & Rezaei, S. (2017). Consumer experiences, attitude and behavioral intention toward online food delivery (OFD) services. Journal of Retailing and Consumer services, 35, 150-162.‏
78. Yoo, J., & Ross, S. D. (2014). Understanding online purchase intentions of licensed sports merchandise through integration of technology acceptance model and trust. The Journal of Sport, 3(1), 30-62.‏
79. Yoshida, M. (2017). Consumer experience quality: A review and extension of the sport management literature. Sport Management Review, 20(5), 427-442.‏
80. Zanker, M., Rook, L., & Jannach, D. (2019). Measuring the impact of online personalisation: Past, present and future. International Journal of Human-Computer Studies, 131, 160–168. doi.org/10.1016/j.ijhcs.2019.06.006.‏
81. Zhang, L., Yan, Q., & Zhang, L. (2018). A computational framework for understanding antecedents of guests' perceived trust towards hosts on Airbnb. Decision Support Systems, 115, 105-116.
82. Zhang, T., Tan, H., Li, S., Zhu, H., & Tao, D. (2019, November). Public’s acceptance of automated vehicles: the role of initial trust and subjective norm. In Proceedings of the Human Factors and Ergonomics Society Annual Meeting. 63(1), 919-923.
83. Zsifkovits, M., Günther, M. (2015). Simulating resistances in innovation diffusion over multiple generations: an agent-based approach for fuel-cell vehicles. Cent Eur J Oper Res 23, 501–522. doi.org/10.1007/s10100-015-0391-x.